--- title: The LearningCog Blog | Customer Service description: Customer Service | Discover the latest trends in learning and development as well as announcements relating to LearningCog with The LearningCog Blog. --- [![learning cog](https://blog.learningcog.com/hs-fs/hubfs/raw_assets/public/LearningCog_January2025/images/LearningCog_January2025/Artboard-1-copy1white.png?width=300&height=66&name=Artboard-1-copy1white.png "learning cog")](http://www.learningcog.com) [![learning cog](https://blog.learningcog.com/hs-fs/hubfs/raw_assets/public/LearningCog_January2025/images/LearningCog_January2025/Artboard-1-copy1white.png?width=300&height=66&name=Artboard-1-copy1white.png "learning cog")](http://www.learningcog.com) [![learning cog](https://blog.learningcog.com/hs-fs/hubfs/raw_assets/public/LearningCog_January2025/images/LearningCog_January2025/Artboard-1-copy1white.png?width=300&height=66&name=Artboard-1-copy1white.png "learning cog")](http://www.learningcog.com) - [Home](https://www.learningcog.com) - 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[Covid Safety](https://www.learningcog.com/about/covid-safety-statement/) - Learning - [Learning Hub](https://www.learningcog.com/learning/hub/) - [Testimonials](https://www.learningcog.com/learning/testimonials/) - [The LearningCog Blog](https://blog.learningcog.com/blog) - [Year Of The Manager](https://www.learningcog.com/learning/yom/) - [Year Of The Team](https://www.learningcog.com/learning/year-of-the-team/) - [Insights Discovery](https://www.learningcog.com/insights-discovery/) - [Leadership & Management](https://www.learningcog.com/leadership-management/) - [Step Into Management (SiM) Management Development Training Programme](https://www.learningcog.com/leadership-management/sim-development-training-programme/) - [The Manager in Me Management Development Training Programme](https://www.learningcog.com/leadership-management/development-training-programme/) - [Model of Leadership Programme](https://www.learningcog.com/leadership-management/model-of-leadership-programme/) - [Emotional Intelligence Masterclass For Managers](https://www.learningcog.com/leadership-management/emotional-intelligence-masterclass/) - [Building Trust As A Leader](https://www.learningcog.com/leadership-management/building-trust/) - [Solutions](https://www.learningcog.com/solutions/) - [Training Calendar AVAILABLE DATES](https://www.learningcog.com/solutions/training-calendar/) - [Sales Training](https://www.learningcog.com/solutions/sales-training/) - [Professional Development](https://www.learningcog.com/solutions/professional-development/) - [EQ-i 2.0](https://www.learningcog.com/solutions/emotional-intelligence/) - [Bespoke Consultancy](https://www.learningcog.com/solutions/bespoke-consultancy-business-training-development/) - [Contact](https://www.learningcog.com/contact/) # THE LEARNINGCOG BLOG [Discover our Case Studies](https://www.learningcog.com/about/case-studies/) [Read our Testimonials](https://www.learningcog.com/about/#testimonials) [Catch up in our Blog](https://blog.learningcog.com/blog) [The Happiness Effect](https://blog.learningcog.com/blog/learning/blog/213-2) Gallery #### [The Happiness Effect](https://blog.learningcog.com/blog/learning/blog/213-2) [Organisational Happiness](https://blog.learningcog.com/blog/tag/organisational-happiness), [Passion](https://blog.learningcog.com/blog/tag/passion), [Customer Service](https://blog.learningcog.com/blog/tag/customer-service), [Organisational Culture](https://blog.learningcog.com/blog/tag/organisational-culture), [Emotional Intelligence](https://blog.learningcog.com/blog/tag/emotional-intelligence), [Belief](https://blog.learningcog.com/blog/tag/belief), [Organisational Performance](https://blog.learningcog.com/blog/tag/organisational-performance) ## [The Happiness Effect](https://blog.learningcog.com/blog/learning/blog/213-2) The Happiness Effect By [RicHayden](https://blog.learningcog.com/blog/author/richayden) | June 13th, 2014 | Comments Off [Features and Benefits, what’s the difference?](https://blog.learningcog.com/blog/learning/blog/features-and-benefits-whats-the-difference) Gallery #### [Features and Benefits, what’s the difference?](https://blog.learningcog.com/blog/learning/blog/features-and-benefits-whats-the-difference) [Passion](https://blog.learningcog.com/blog/tag/passion), [Customer Service](https://blog.learningcog.com/blog/tag/customer-service), [Consultative Selling](https://blog.learningcog.com/blog/tag/consultative-selling) ## [Features and Benefits, what’s the difference?](https://blog.learningcog.com/blog/learning/blog/features-and-benefits-whats-the-difference) Nobody who bought an alarm clock wanted an alarm clock… By [RicHayden](https://blog.learningcog.com/blog/author/richayden) | March 17th, 2014 | Comments Off [Matchmaker](https://blog.learningcog.com/blog/learning/blog/matchmaker) Gallery #### [Matchmaker](https://blog.learningcog.com/blog/learning/blog/matchmaker) [Customer Service](https://blog.learningcog.com/blog/tag/customer-service), [Consultative Selling](https://blog.learningcog.com/blog/tag/consultative-selling) ## [Matchmaker](https://blog.learningcog.com/blog/learning/blog/matchmaker) Now if you have read any of our previous blogs then you will have probably heard us going on about something called Rapport. Well of course that’s because it is really important when it comes to selling.Here is another technique that can help to build good rapport between you and your customers. By [RicHayden](https://blog.learningcog.com/blog/author/richayden) | August 17th, 2013 | Comments Off [Face-To-Face Communication](https://blog.learningcog.com/blog/learning/blog/face-to-face-communication) Gallery #### [Face-To-Face Communication](https://blog.learningcog.com/blog/learning/blog/face-to-face-communication) [Customer Service](https://blog.learningcog.com/blog/tag/customer-service) ## [Face-To-Face Communication](https://blog.learningcog.com/blog/learning/blog/face-to-face-communication) By [RicHayden](https://blog.learningcog.com/blog/author/richayden) | July 26th, 2013 | Comments Off [Fulfilling Requirements – Positive Language](https://blog.learningcog.com/blog/learning/blog/fulfilling-requirements-positive-language) Gallery #### [Fulfilling Requirements – Positive Language](https://blog.learningcog.com/blog/learning/blog/fulfilling-requirements-positive-language) [Customer Service](https://blog.learningcog.com/blog/tag/customer-service) ## [Fulfilling Requirements – Positive Language](https://blog.learningcog.com/blog/learning/blog/fulfilling-requirements-positive-language) Language is a very powerful tool and the way you express yourself will affect whether your proposals are received positively or negatively. By [RicHayden](https://blog.learningcog.com/blog/author/richayden) | July 11th, 2013 | Comments Off [Rapport Skills, building blocks for business growth](https://blog.learningcog.com/blog/learning/blog/rapport-skills-building-blocks-for-business-growth) Gallery #### [Rapport Skills, building blocks for business growth](https://blog.learningcog.com/blog/learning/blog/rapport-skills-building-blocks-for-business-growth) [Customer Service](https://blog.learningcog.com/blog/tag/customer-service), [Consultative Selling](https://blog.learningcog.com/blog/tag/consultative-selling) ## [Rapport Skills, building blocks for business growth](https://blog.learningcog.com/blog/learning/blog/rapport-skills-building-blocks-for-business-growth) By [RicHayden](https://blog.learningcog.com/blog/author/richayden) | April 2nd, 2013 | Comments Off [Creating Legends](https://blog.learningcog.com/blog/learning/blog/creating-legends) Gallery #### [Creating Legends](https://blog.learningcog.com/blog/learning/blog/creating-legends) [Organisational Happiness](https://blog.learningcog.com/blog/tag/organisational-happiness), [Customer Service](https://blog.learningcog.com/blog/tag/customer-service), [Organisational Culture](https://blog.learningcog.com/blog/tag/organisational-culture), [Emotional Intelligence](https://blog.learningcog.com/blog/tag/emotional-intelligence), [Organisational Performance](https://blog.learningcog.com/blog/tag/organisational-performance) ## [Creating Legends](https://blog.learningcog.com/blog/learning/blog/creating-legends) By [RicHayden](https://blog.learningcog.com/blog/author/richayden) | March 20th, 2013 | Comments Off [Drains and Radiators – Happiness at work](https://blog.learningcog.com/blog/learning/blog/drains-and-radiators-happiness-at-work) Gallery #### [Drains and Radiators – Happiness at work](https://blog.learningcog.com/blog/learning/blog/drains-and-radiators-happiness-at-work) [Organisational Happiness](https://blog.learningcog.com/blog/tag/organisational-happiness), [Customer Service](https://blog.learningcog.com/blog/tag/customer-service), [Organisational Performance](https://blog.learningcog.com/blog/tag/organisational-performance) ## [Drains and Radiators – Happiness at work](https://blog.learningcog.com/blog/learning/blog/drains-and-radiators-happiness-at-work) Several years ago I read a book called How to be Brilliant by Michael Heppel, it was fantastic. I was working on quite a big customer service change project at the time and it totally changed my view on what we needed to do. Well not totally changed my view but we did take on board a lot of the\[...\] By [RicHayden](https://blog.learningcog.com/blog/author/richayden) | March 14th, 2013 | Comments Off [1](https://blog.learningcog.com/blog/tag/customer-service/page/1) ![Learning Cogx](https://blog.learningcog.com/hs-fs/hubfs/LearningCog_January2025/images/LearningCogxfooter.png?width=200&name=LearningCogxfooter.png "Learning Cogx") Business Address: Learning Cog Ltd Sussex Innovation Hub Science Park Square Brighton BN1 9SB Office: [01273 741 499](tel:01273741499) Email:[info@learningcog.com‬](mailto:info@learningcog.com‬) [Privacy & Cookie Policy](https://www.learningcog.com/wp-content/uploads/Privacy-Cookie-Policy-July-2019.pdf) [Standards Terms & Conditions](https://www.learningcog.com/wp-content/uploads/Terms-Conditions-Aug-2020.pdf) ![Insights-Partner-Logo](https://blog.learningcog.com/hs-fs/hubfs/LearningCog_January2025/images/Insights-Partner-Logo.png?width=149&name=Insights-Partner-Logo.png "Insights-Partner-Logo") LearningCog Ltd are both Licensed Practitioners and Licensed Distributers of Insights products. #### FIND US ON OUR SOCIALS ![educationAndTraining](https://blog.learningcog.com/hs-fs/hubfs/LearningCog_January2025/images/educationAndTraining.png?width=882&name=educationAndTraining.png "educationAndTraining") © Copyright 2012-2024 - LearningCog Ltd 2025  |  All Rights Reserved | [Marketing & Website Powered by Catalyst Media](https://catalystcreativemarketing.co.uk)