In today’s sales landscape, product knowledge alone isn’t enough. Buyers are more informed, more selective, and more emotionally driven than ever. The real differentiator is how well your sales team understands people — both themselves and their customers.
Forget what you thought you knew about coaching. The rules have changed, and the secret to success isn’t more advice, it’s better feedback.
Empathy has often been dismissed as something optional in leadership, but today we know the opposite is true. When managers consistently demonstrate empathy in how they listen, communicate, and support their teams, trust grows, performance improves, and psychological safety increases. In other[...]
Challenging conversations are part of working life, whether you’re giving feedback, resolving conflict, or communicating tough decisions. The difference between a productive conversation and a damaging one often comes down to preparation. One simple but powerful planning tool is the STAR feedback[...]
Difficult conversations and conflict at work are inevitable, yet how we handle them often determines the health of our teams and our own growth as individuals. The belief is clear: before reacting, truly understanding others and developing self-awareness are essential skills for turning challenging[...]
Energising Coaching and Feedback with Insights Discovery
Last week, our team gathered for a memorable practitioner session dedicated to diving deep into the world of coaching and self-discovery. The energy in the room was palpable as we came together to explore our Insights Discovery profiles, a colourful journey that revealed fresh perspectives on the[...]
Training has the greatest impact when it is interactive, practical, and connected to real-world challenges. That’s when it moves beyond knowledge-sharing and becomes genuine growth.
In today’s fast-moving organisational landscape, much attention is given to developing technical expertise, leadership capability, and customer engagement skills. These are undeniably important, but what often goes underappreciated are the foundational people skills that form the bedrock of[...]
In today’s fast-paced and interconnected work environments, narcissistic behavior can quietly undermine team productivity and employee wellbeing. Whether it’s a self-promoting leader or a challenging colleague, narcissistic traits, like an inflated sense of self, constant need for admiration, and[...]
