One of the best tools we can have in our toolkit, and a tool that most businesses really need a lot more of, is actually centred around being able to give and receive feedback. Being honest, we are generally pretty bad at it. A recent Gallup survey found that only 26% of employees strongly agree[...]
Understanding Listening levels helps us to become more effective communicators. I hope you enjoy my thoughts on the three levels and how they can help you become a more effective listener both personally and professionally.
The Conscious Competence Learning Model is an explanation of the stages in which we learn and develop a new skill. In this model, LearnUnconscious Incompetence = You don’t know what you don’t know.
The Comfort Stretch and Panic Zone Model is simple, easy to use and recognises how can understand oneself or others and why reactions in different situations are so varied. It takes into account how we are continually changing – how we are dynamic systems – so what is ‘in’ a zone today might be in[...]
I recently facilitated a Leadership and Management Development workshop for a group of senior managers where the topic of the day was ‘Manager as a Coach’. It was an interesting day that highlighted the intrinsic relationship between coaching and team development and the result when a manager as a[...]
One of my favourite topics to discuss on any training course, whether that be on management development, leadership development, team development or sales development training courses is Perspective. It is a favourite topic because, firstly when people understand how it works it can have so[...]
I was recently running a Presentation Skills workshop, which is one of my favourite courses to run. Seeing the change that people can make when they receive just a little feedback is very rewarding. During this workshop we were looking particularly at how people co-present in pairs or in[...]
It is true that no one knows how to complete a task in your department like you do. You have worked hard all of your career to become a manager and built your team up around you to be successful. You, the manager, understand all of the component parts that come together to get things done. You[...]
