The Standard You Walk Past Is the Standard You Accept

Lt. General Morrison gave a short but powerful speech in which he strongly condemns aggression against women. His statement “The standard you walk past is the standard you accept” became golden words and inspired many. Morrison’s words serve to awake the sleeping conscience of the leaders and[...]

By RicHayden | April 5th, 2016 | Comments Off

Why Doesn’t Your Team Listen?

You assign a task and when the deadline approaches, you don’t get anything ready. You ask to present the ongoing project but when its time, the presentation is all screwed up. You leave the office giving instructions to your team members but when you return expecting them to put forward the[...]

By RicHayden | March 22nd, 2016 | Comments Off

Drains and Radiators – Happiness at work

Several years ago I read a book called How to be Brilliant by Michael Heppel, it was fantastic. I was working on quite a big customer service change project at the time and it totally changed my view on what we needed to do. Well not totally changed my view but we did take on board a lot of the[...]

By RicHayden | March 14th, 2013 | Comments Off