Drains and Radiators – Happiness at work

Several years ago I read a book called How to be Brilliant by Michael Heppel, it was fantastic. I was working on quite a big customer service change project at the time and it totally changed my view on what we needed to do. Well not totally changed my view but we did take on board a lot of the[...]

By RicHayden | March 14th, 2013 | Comments Off