Drains and Radiators – Happiness at work
Several years ago I read a book called How to be Brilliant by Michael Heppel, it was fantastic. I was working on quite a big customer service change project at the time and it totally changed my view on what we needed to do. Well not totally changed my view but we did take on board a lot of the[...]
Relationships for Continuous Growth
Employee Engagement and Emotional Intelligence
Emotional Capitalists
Watch out, the Emotional Capitalists are coming, and they are going to change the way we do business for good. Global research by Hewitt Associates, pioneers of measuring employee engagement, established that employee engagement is significantly higher within companies that are enjoying[...]